Job Details

Operations | In-Person | Nairobi, Kenya
Minimum 10 years experience
Salary: 7.2M-9.6M KES per annum

About the Company

We are a tech-enabled healthcare company that delivers a high-quality, localized health operating system designed to serve the needs of low-income markets. Through a combination of physical and digital healthcare networks, we utilize asset-light micro-clinics, telemedicine, and patient health data to engage individuals throughout their healthcare journey—from diagnosis to treatment.

Since our inception in 2012, we have served over 450,000 people through our network of clinics across four counties in Kenya. Our expansion is currently driven by a franchise model, empowering healthcare professionals to own and operate their own affordable, high-quality clinics using our platform.

We have been recognized for our excellence in customer experience, alignment with Universal Health Coverage, and use of technology in patient care, receiving accolades from the Kenya National Chamber of Commerce and the Kenya Healthcare Quality Awards. As we enter our next phase of growth, we are building our capabilities to serve an expanding market across the continent.

What We Are Looking For

We are seeking a strategic and hands-on Chief Operating Officer (COO) with a demonstrated ability to lead operational growth in complex, resource-constrained environments. The ideal candidate will have experience in healthcare, franchise-based models, or retail operations, with a strong track record in scaling businesses across multiple geographies.

We are looking for a leader who combines global expertise—particularly in low- and middle-income countries (LMICs)—with the ability to execute data-driven strategies, foster cross-sector collaboration, and drive operational excellence.

Key Responsibilities

• Develop and implement an operational strategy that supports the company’s growth across multiple regions and service points.
• Lead and oversee marketing collaborations to enhance brand growth and customer engagement.
• Drive scalability, ensuring smooth expansion within:
  • Large-scale organizations (100+ locations across multiple countries), or
  • Medium-scale organizations (20–100 outlets) with full accountability for planning and performance.
• Manage strategic partnerships, including public-private partnerships and collaborations with government and NGOs.
• Ensure compliance with healthcare regulations, quality standards, and supply chain management.
• Oversee the integration of technology within healthcare operations to improve service efficiency and patient outcomes.
• Lead human resource frameworks to ensure the right talent acquisition, training, and performance management structures are in place.
• Monitor key performance indicators (KPIs), manage costs effectively, and maintain high service quality standards.

Qualifications & Experience

Education:

• Mandatory: MBA or equivalent.
• Preferred: Certifications in Six Sigma, Lean Operations, or similar process/quality improvement programs.

Professional Experience:

• Leadership experience in operational management within healthcare, franchise, or retail sectors.
• Proven global experience, particularly in LMICs.
• Expertise in strategic planning, execution, and performance management at a mid-to-large scale.

Industry Knowledge:

• Understanding of franchise business models and primary healthcare systems.
• Familiarity with regulatory, compliance, and quality standards in healthcare.
• Awareness of key players in the health ecosystem, including providers, payers, supply chains, and technology partners.
• Experience working with public-private partnerships and cross-sector collaborations.

Skills & Competencies

• Strategic Execution: Ability to translate high-level strategies into actionable operational plans.
• Operational Excellence: Strong discipline in process management and efficiency optimization.
• Analytical & Data-Driven Decision-Making: Capability to use metrics and insights to drive improvements.
• Stakeholder Management & Communication: Strong ability to engage and collaborate with diverse partners.
• Adaptability: Thrives in dynamic, resource-constrained environments.

Results Orientation

• Proven ability to scale operations effectively while maintaining service quality and financial sustainability.
• Strong background in cost management, operational efficiency, and continuous quality improvement.

How to Apply

Interested candidates can apply through the following link: Apply Here.

This role presents a unique opportunity to drive impactful change in healthcare accessibility while leading a growing, mission-driven organization.