Operations Strategy Manager – Fintech

We provide digital and unsecured working capital to semiformal small businesses in Africa.

What we are Looking for:

The Operations Strategy Manager is ultimately responsible for using data to critically assess the company’s current Credit Operations (specifically our underwriting and collections functions), and build and manage the execution of a strategy that will continuously improve and adapt the Credit Operations to a scaling environment.

This is a high-leverage role within our Global team that will coordinate and manage Credit Operations leaders and collaborate closely with other functions (specifically the Product, Growth, and Credit Risk teams) to identify and address bottlenecks to scale our credit operations while ensuring a great client experience.

What does the job involve

Building our core operations strategy

• Own the development and execution of the operational strategy of the credit department (responsible for underwriting and collections), with the goal of improving the efficiency of the credit operations by at least 30% in 2023 while improving customer experience and repayment performance.
• Build the credit analytics and business intelligence capacity to support the development and execution of the operational strategy
• Take a data-driven approach to identify innovations or improvements within our credit operations (for example in task prioritization, customer segmentation, role definition, incentive structures, or due diligence practices)
• Conduct monthly credit shadowing, analysis, brainstorming and problem-identification exercises to identify gaps within our systems and implement robust response plans to address and improve on them
• Support the design, development, execution and evaluation of innovative strategies & processes to improve overall customer service efficiency, function and quality

Innovation and learning

• Build start-to-finish credit-related experiments within and outside the department by engaging all stakeholders (Growth, Product, Risk, Finance) for successful implementation and accountability
• Build our credit team’s ability to learn and retain insights, through dashboards, reports, documentation, discussion, and presentations to Numida’s management teams

Team building and leadership

• Help foster and encourage a culture of “systems-thinking” where individuals can take a step back and identify root cause issues to deliver on the Company’s strategy, understand mutual dependency and work better together across teams
• Build our management capacity via upskilling and mentorship, and co-develop change management strategies to ensure that new policies and insights are adopted and incorporated into our standard operations and processes

Qualifications

• University degree in Business Management/Administration or a quantitative program like Mathematics/Statistics, Finance, or Engineering. MBA designation is an asset.
• 4 to 6 years of experience with increasing responsibility, including at least 2 years of strategy and management experience
• Experience leading operational strategy in a fast-growth tech company and conducting strategic planning processes, resource allocation and prioritization
• Professional experience with business process optimization with concrete examples of measurable improvements (automations, clever simplifications of processes, reduced task completion times, reduced costs)
• Advanced Excel skills (proficiency using pivot tables, filtering, conditional formatting, and data validation, as well as using intermediate formulas like VLOOKUP, index-match, and query to solve real-world problems)
• Intermediate or advanced SQL and data visualization knowledge, and autonomy to dive into the data to generate insights are a strong asset
• Experience in Credit is desirable and experience with scalable credit operations outside of traditional financial institutions is a strong asset
• Lived experience in East Africa is a strong asset

Click HERE to Apply